About our support resources
Here are some ways to learn more about NoteCard and connecting with AHA! Software:
- FAQ — For fast answers to many questions about AheadWithMusic and NoteCard, try our FAQ. And if your question hasn’t been dealt with yet, please email us to ask it directly.
- Blog — Half Notes has news and articles relating to our sites, our software and ourselves.
- Feedback — Your reactions to NoteCard, and other communications regarding it and this website are always welcome. Please don’t hesitate to use our contact form.
Finally, we’d like to invite you to tune in to the AHA! Software Twitter feed to witness at first hand our occasional attempts at literary excess in 140 characters.
Technical support for NoteCard
We design our products with care and test them rigorously, but perfection is elusive! In the course of using our software, it is possible that you will encounter a bug, or that you will have a question our documentation does not answer. We hope it won’t happen, but if it does, we’re ready. Here’s what to do…
What to do about a bug, documentation error or missing feature
If you run into anything unexpected or untoward in NoteCard, we suggest looking for an answer in our online FAQ and the Details page. Then, if you are still stymied, we would be happy to hear from you and help you resolve the issue. Please mention any facts that might shed light on the issue, such as other software you were running, or anything unusual in your hardware setup. It would be helpful to know if you can reproduce the bug when running the software on a fresh system — that is, immediately after rebooting. (For reasons of high digital magic, many computer ailments vanish mysteriously upon reboot. Restarting Windows is a sound early response to almost any sign of trouble.)
Of course, we also welcome any suggestion you might have that would help us improve our products, even when there is no error as such. Please use our handy contact form for your bug reports and other feedback.