About our support resources

If you have a problem with software purchased through this site, please read the section below on Technical Support. More generally, we invite you also to explore the following resources for answering your questions, and enhancing your experience with AHA! Software’s websites and products.

  • FAQ — For a fast answer to many questions about AheadWithMusic and NoteCard, start here.
  • Forum — Get help from other users and our staff, raise issues, make suggestions, join discussions.
  • Blog — Half Notes has news and articles relating to our sites, our software and ourselves.
  • Feedback — We read our email religiously and respond secularly.

Finally, if you have no life of your own whatsoever, you may have almost enough time on your hands to check out Nick Sullivan’s Facebook page or Twitter feed.

Technical support for Ahead With Music software

We design our products with care and test them rigorously in order that your interactions with Ahead With Music software are hassle-free. Meanwhile, our on-board assistance and comprehensive documentation give you fast, accessible and relevant help whenever you need it.

Perfection is elusive, however. In the course of using our software, it is possible that you will encounter a bug, or that you will have a question our documentation does not answer. We hope it won’t happen, but if it does, we’re ready. Here’s what to do...

What to do about a bug, documentation error or missing feature

If you run into anything unexpected or untoward in the operation of our software, we suggest looking for an answer in our online FAQ and other documentation. Then, if you are still stymied, we would be happy to hear from you and help you resolve the issue. Please mention any facts that might shed light on the issue, such as other software you were running, or anything unusual in your hardware setup. It would be helpful to know if you can reproduce the bug when running the software on a fresh system — that is, immediately after rebooting. (For reasons of high digital magic, many computer ailments vanish mysteriously upon reboot. Restarting Windows is a sound early response to almost any sign of trouble.)

Of course, we also welcome any suggestion you might have that would help us improve our products, even when there is no error. Please direct your bug reports and other feedback to support@aheadwithmusic.com.

If the software crashes, let it file an automated report

Automated error reporting in the event of a software failure is a handy feature built into our products. If an error occurs that is serious enough to prevent the software from continuing to execute normally, a special message box is displayed.

If this happens, please click the send bug report button. Information about the error will then be uploaded to our server for analysis by our staff. Such bug reports from the field can be extremely valuable in diagnosing any problems that occur. When fixes become available, our automatic update feature means you normally won’t have to take any action yourself to install the new version.